Explore the challenge of upset customers for your customer service team, with the essential skills required for them to manage well and deliver exceptional brand experiences.

We are exploring 7 Sales Headaches and how to avoid them. Today we're looking at the headache that comes from a lack of care - the inability to do cross selling and upselling.

We’re looking at 7 Sales Headaches and how to avoid them. This week we are looking at a lack of connection, particularly when meeting with clients, often due to not having intelligent questions.